Contact Registry for Help With Your r.nz Domain
Contact Registry whenever you need help choosing, setting up or managing a domain on r.nz. Our support team answers questions about plans, redirects, billing and general account queries, and most messages get a reply within one business day.
Contact with us
Get in touch!
International Headquarters
Mount Stewart Halcombe Road, Feilding,
New Zealand.
06 242 0201
Make an Online Enquiry Below
We will respond to your enquiry within 24 hours.
What Registry Can Help With
Most people contact Registry about one of a few things: picking the right domain or plan, setting up a redirect for the first time, troubleshooting one that isn’t behaving as expected, or checking exactly what automated security covers on their account. Billing questions and general account queries come up regularly too, and none of them need anything more than a short email or a quick call to sort out.
There’s no need to work out the exact category before reaching out. Just describe what’s happening and we’ll point you in the right direction from there.
Prefer to Call or Write Directly?
If you’d rather speak with someone directly, call Registry on 06 242 0201 during business hours. Email works just as well for anything that isn’t urgent, and it’s often the easier option if you’re outside New Zealand or writing in after hours, since it doesn’t depend on catching us at our desk.
When you contact Registry about an existing domain, include the domain itself, for example yours.r.nz, along with a short description of what’s happening. That one detail usually saves a round of back-and-forth, since it lets us look at your account directly instead of asking for it first.
Choosing the Right Way to Reach Us
Not every question needs a phone call. Billing questions, plan changes and general queries are usually fastest by email, while anything urgent, like a domain that has stopped redirecting altogether, is best handled by phone. If you’re contacting Registry from outside New Zealand, check New Zealand’s current time before calling, since phone support follows local business hours rather than yours.
Frequently Asked Questions
What's the quickest way to contact Registry about something urgent?
Phone is fastest for anything urgent, like a domain that has suddenly stopped redirecting. Call 06 242 0201 during business hours and we’ll take it from there.
My domain redirects to the wrong page — what do I do?
Start with the setup guide, it covers the most common causes, like a destination that changed or a small typo in the target address. If it’s still not working after that, contact us directly and we’ll take a closer look at your account.
Do you offer support outside business hours?
Phone support follows business hours, but email is open anytime, and we’ll pick up anything that comes in after hours as soon as we’re back.
Can I get help choosing a plan before I sign up?
Yes. Email or call with what you’re planning to use the domain for, and we’ll point you toward the plan that fits, see short domain pricing if you’d rather compare the options yourself first.
Is phone support included on every plan?
Yes. Phone and email support are available on every plan, the Developer plan simply adds priority handling on top for larger, time-sensitive accounts.
Do I need to log in before getting in touch?
No. You can reach Registry by phone or email without signing in anywhere, we’ll just ask for the domain name if your question involves an existing one.
What if I contact Registry and don't hear back?
That shouldn’t happen, but if a full business day passes with no reply, call 06 242 0201 directly and we’ll sort it out from there.
Ready to get started instead of asking first? Find your perfect name and register a domain in minutes, or contact Registry first if you’d rather talk it through.